Terms of replacements, refunds, cancellations and warranty;

Refunds , Cancellations and Replacements
A refund will be issued if the goods are un-wanted , providing the product must is returned unused at the buyers expense. Any shipping charges will be deducted from the refund as well as any associated costs. We do not offer refunds outside of the 14 days grace period for unwanted goods.

Replacements or refunds will be issued when a product is delivered and there is a malfunction with the operation which is unable to be solved by way of replacement parts or advice. Shipping for the return of the bike and any replacement will be paid for by MTF Enterprises.

This does not affect your statutory rights.

www.consumerdirect.gov.uk

Delivery:
Delivery is usually next working day on all stock items, however, please allow up to 3 working days,we will notify you if the delivery is going to take longer than this. We advertise next to the product whether we hold it in stock or whether there is an extended delivery. We update products frequently.

Orders and Queries received between Friday 14 th Sept07 and Sun 23rd Sept07 Will be Processed on the 24th Sept07.

Please contact us for additional postage charges if purchasing in Northern Ireland, Republic of Ireland and Europe.

Please check the delivery for damages before signing for it, as postal insurance is invalid if the goods are signed for in good condition.

Buyers outside the UK are reminded that the currency is GBP.

 

Faulty goods:
If you receive your goods and they are faulty in any way, you must notify us as soon as possible. We will then resolve the matter to your satisfaction.

Warranty terms
DURATION: We are 100% committed to customer service so therefore we offer a maximum warranty period, this period can vary from model to model and is stated clearly next to each product, subject to certain conditions, set out below. Under this warranty we are not responsible for any losses to you or any 3rd party resulting from the use of the product, and we are not responsible for any accidental damage to the product.

Your statutory rights as a consumer are unaffected.

www.consumerdirect.gov.uk

THE WARRANTY: Within the given warranty, we will supply the new parts and where appropriate advice on fixing the product or advice on where locally to get it fixed. Defective parts must be returned to us for inspection. We do not cover shipping costs, all warranties require that the product be returned with the defective part at the customers expense, the customer is then liable to collect the product themselves or pay shipping costs. After the warranty period we will assist in any problems you have but all replacement parts and any servicing costs would be at your own expense.

WARRANTY DOES NOT COVER:
Plastic parts, break pads, tyres, or damage to any part of the product due to abuse or misuse.
Labour that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse or abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.

CONDITIONS: Upon purchase of all products, they must be thoroughly checked to ensure that no nuts or bolts have become loose or dropped out in transit. The same check should be carried out prior to each ride of the product, thus ensuring long-term durability.
We advise that all products are ridden with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.