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Tell us about absolutely anything no matter how random:
Any questions (please check the FAQs below), problems, improvements you'd like to see, if there is something you like or
something that bugs you.
Even if you wanna just say hi - we want to hear it all!
FAQs
Product Information
No problem, you can always drop us an email, drop a post on the forum or call the customer care team for more information.
Managing Your Order
If you login to the website and click the link "Previous Orders" in the user panel area. You can then view the status of your order and can even open the order to see the details of what you ordered.
When your order has been placed you should receive a confirmation email within a maximum of 10 minutes of placing the order. You can also view your order when logging into the website and checking your previous orders.
Orders placed before 4pm Monday to Friday are despatched the same day by First Class Recorded Post. Orders placed after 4pm are despatched the next working day. Orders placed at the weekend and Bank Holidays are despatched on the next working day.
Whilst your order is not showing as dispatched you can either email customer services or call us to cancel the order and we will do a full refund.
Tracking is now available on all international orders, special delivery and recorded delivery orders. When we despatch your item(s) a tracking number will be entered into your order details which you will receive via email on despatch.
We have a wide range of currencies available on the site. You can either click the appropriate flag in the user panel area of the website or select your required currency from the drop down list.
The name 'E-Bikesdirect' will not show on your bank statement. The name that will show will be of our parent company: MTF Enterprises which is bolded on the invoice - please try to remember this when you get your card statement.
Your first order has to be shipped to the billing address for an exception please contact customercare and they can manually update this for you in your account details. This only applies for shipping outside the UK.
Managing Your Account
To reset your password click the link "Forgotten Password" in the user panel area. If you still have problems please contact our customer care team for further assistance.
Please login to your account area to modify your details.
Please login to the account area to amend your details.'
We can accept payment in the following methods: Visa, Mastercard, Delta, Solo, Switch, UK Maestro. If you wish to order any products from our site and do not have one of these cards please contact customercare to make an order over the phone.
If you are having problems logging on - first try our password change facility. If you still have problems please contact customer care who will investigate the problem for you.
There is a link at the bottom of the e-newsletter which will allow you to unsubscribe.
Your first order has to be shipped to the billing address for an exception please contact customercare and they can manually update this for you in your account details. This only applies for shipping outside the UK.
Returns & Refunds
If only part of your order has arrived check the despatched email confirmation to see what items are showing as despatched. If all items are marked as despatched and you do not have everything please contact our customer care team via email or telephone. You can also check the items despatched in the view orders section of your account.
If you receive an incorrect item please contact our customer care team within 7 days of receiving the order. We will gladly arrange for the item to be swapped with the correct item at no extra cost to you.
If your order has not been despatched and you change your mind please contact customer care to cancel the order. We will have a facility for cancelling orders on the website soon.
If you receive an item that has been damaged in transit please contact our customer care team within 7 days of receiving the order. We will gladly arrange for the item to be swapped at no extra cost to you.
Reseller & Dropshipping information
We can offer wholesale services. Please get in touch either via telephone or email: info@e-bikesdirect.co.uk
Delivery Information
We ship products to the UK, Ireland, the Channel Islands, Scotland and Northern Ireland. When placing your order simply select your country from the drop down list. If you do not see your country please contact our customer care team on 01580 830 959.
Please call us on 01580 830 959 to discuss next day delivery options.
Unfortunately due to the large size of our products we cannot offer free shipping on our items.
Your order will normally be despatched within 24 hours and will take 1-3 days. Please note some items take 5 working days to be despatched but these items are detail on the product information page.
Typically you can expect to receive your order within 1-3 working days of the order being despatched. We aim to despatch all orders within 24 hours. Some items however do have slightly longer despatch times which is noted in the product details.
Security
All of your personal details and credit card details are only ever passed to direct to our bank. We do not store your credit card information in any way on our site. To guarantee your payment is secure you will see https:// at the beginning of the address bar signifying the area of the site you are in is secure. You can also click on the Thawte certificate image to confirm the secure certificate is current and active.
Affiliate Scheme
Bascially if you have a website, then you can make money by referring people to e-bikesdirect.co.uk
By joining the e-bikesdirect.co.uk affiliate program, you will receive commission for every sale made through your site!
Simply register on the site (if you haven't already), click the banner to join our affiliate scheme, login and then enter your company name and the website address that is linking to us.
Your affiliate submission will be sent to the customercare team for approval first. Once approved your account will show an upgraded affiliate control panel where you can view a breakdown of your months earnings from the website you submitted.
For the moment you will need to contact us at: affiliatesupport@e-bikesdirect.co.uk and we will make the changes on your behalf.
Guide To Buying An Electric Bike
The four key factors to choosing the right electric bike for you include
Weight
Battery
Motor
Controller
What are your needs?
How often will you want to use it?
How far are you likely to travel?
How demanding is the terrain (moderate gradients or very hilly)?
Will you need to carry a lot of weight?
Do you want the motor to do all the work or just assist you?
How often will you be able to recharge the battery (only overnight or also at your destination)?
What style of electric bike are you looking for? folder, mountain style, city bike, shopper, step-through etc.
Once you’ve narrowed down your shortlist why not have a test ride